Before you can pick up your goods they must
be cleared with "Customs" and the "Ministry of Agriculture and
We can look after these procedures for you, at a cost. Please
office for a complete quotation. Alternatively you can action the
clearance yourself as per the schedule below.
Things you Need
- Your Passport
- A copy of the Bill of Lading
- A Full Packing List (a list
of what goods you have shipped)
- A copy of our Arrival
You must take all of the above mentioned Papers with you.
- Go to your nearest MAF (
Ministry of Agriculture & Fisheries ) Office and complete an
Unaccompanied Personal Baggage Declaration Form.
There is a fee for this of approx. NZD 30.00 or less
If an inspection is required there is an additional charge.
Offices are situated at Auckland City & Auckland Airport.
50 Anzac Ave , Auckland City Open 8.30am - 4.00 Pm Mon - Fri
Ogilvie Crescent, Auckland Airport Open 8.30am - 4.00 Pm Mon
- Fri PH: 274-5418
IF YOU ARE NOT IN AUCKLAND PLEASE PHONE 09 377-3008 for your
nearest MAF Branch
- Next you need to go to NZ
CUSTOMS and explain that you would like to customs clear
your personal effects.
Any GST & Duty Payable is at the discretion of NZ Customs.
Please note you must customs clear your goods within 20
workings days after the date of importation of the goods,
thereafter your goods may be seized by customs and
Offices are situated at Auckland City & Auckland Airport
50 Anzac Ave, Auckland City Open 8.30am - 4.00pm Mon - Fri
Brigade Road, Mangere, AKL Open 8.30am - 4.00pm Mon - Fri
IF YOU ARE NOT IN AUCKLAND PLEASE PHONE 0800 428 786 for
your nearest customs Branch
- The last step is to settle
the Profreight invoice for charges. This can either be paid
Bank Cheque, or transferral of the amount to our Bank
Account ( Please place the Job # or Bill of lading # as a
reference, this number is on our arrival notification)
SORRY BUT WE DO NOT ACCEPT PERSONAL CHEQUES OR CREDIT CARDS.
Once you have the MAF & Customs clearance documents and our charges have
been paid we will issue a DELIVERY ORDER either to yourselves or lodge
it at the unpack depot for you.
You can now pick-up your goods. If you are unable to uplift your goods
because they are too big / heavy we can organize to have them delivered
at your cost.
PLEASE NOTE RE: STORAGE
From the ETA of the vessel the cargo is normally available the following
day. Once this cargo has been unpacked your have 4 FREE WORKING DAYS to
uplift your goods. If you are unsure of when it starts please call this
After this time the Depot will charge Storage and this needs to be paid
directly to the depot when cargo is uplifted. No payment, no uplift.